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Customers today expect real-time, always-on service. But manual call centres and siloed systems leave insurers struggling to keep up. The result:
of customers stop doing business with a brand after just one poor service interaction
of insurance customers report long delays on claim updates
would rather endure annoyances like traffic or listening to a single song on repeat than navigate insurance processes
of dissatisfied policyholders plan to switch providers after a poor service experience
of claimants report experiencing issues like repetitive follow‑ups
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