AI customer service for insurance.
Inaza answers policyholders and agents across every channel — email, chat and voice — with insurance-aware agents that work in your tone and escalate when it matters.
- Scope
- Every conversation
- Coverage
- 24/7
- Channels
- One thread
Service teams are stretched thin and siloed.
Policyholders and agents expect instant answers on every channel, at every hour — staffed inboxes and phone queues can’t keep up.
- Slow responses
70% of agents believe response times should be instant. Inboxes and phone queues can’t deliver that by hand.
- Fragmented channels
Email, chat, phone and portal each live in their own silo, so context is lost between them.
- Repetitive load
Teams spend their day on status checks, document requests and routing instead of the conversations that need a human.
- After-hours gaps
Questions arrive around the clock; staffed hours don’t.
Every conversation, on the three moves.
The same platform that runs every Inaza solution unifies the channels, answers the routine, and keeps a queryable record of it all.
- 01 · Ingest
One thread, every channel
Email, chat, voice, portal and API land in a single structured conversation — Inaza meets policyholders wherever they reach out.
- 02 · Automate
Agents that handle the ask
Editable agents answer questions, pull documents, update records and act across your systems, then hand off to a human with full context.
- 03 · Explore
Visible and accountable
Every interaction is logged and queryable — chat, dashboards and benchmarks show what’s asked and how it’s resolved.
Automate any service workflow in 15 minutes.
Start from 250+ workflow templates, map your rules once, and go live. No bespoke build, no months-long implementation.
- 01Pick a template
- 02Map your rules
- 03Connect your channels
- 04Go live
Every channel covered, in your voice.
01
Omnichannel intake
Email, chat, voice and portal unified into one structured conversation.
02
Insurance-aware answers
Agents grounded in your policies, appetite and documents — not generic scripts.
03
Automated triage & routing
Requests classified and routed, with the ones that need a person escalated cleanly.
04
Document & status automation
Pulls documents, checks status and updates records without a handoff.
05
Your tone, your rules
Responses follow your voice and guardrails; your team edits the logic 1:1.
06
Always on
Instant first response, 24/7, with PII redaction on by default.
Faster answers, fully accountable.
- 0/7
Always-on coverage across channels
- 0+
Recorded decision reasons
- Instant first response across channels
- Every channel in one thread
- Your tone and guardrails — edited 1:1
- PII redaction on by default
AI customer service, answered.
What can an AI customer service agent handle in insurance?+
It answers policyholder and agent questions across email, chat and voice — coverage lookups, policy status, document requests and first-line triage. Inaza agents are insurance-aware, so they read the policy record rather than guessing from a script.
Will it sound like us?+
Yes. Tone, phrasing and guardrails are edited 1:1 by your team, not tuned by us on your behalf. The agent answers in your voice and escalates on the conditions you define.
What happens when the agent cannot answer?+
It escalates to a human with the full thread and the structured record attached, so nobody repeats themselves. Escalation triggers are yours to set — by topic, sentiment, value or coverage type.
Does it work across channels?+
Every channel lands in one thread: email, web chat and voice. Coverage is 24/7, and 100% of conversations are captured as structured data rather than transcripts alone.
How is policyholder data protected?+
PII redaction is on by default, data is region-pinned to the US or EU, and we never train on your data. Every answer carries its decision reasons for audit.
Automate one service workflow this week.
Structured PoC in 4 weeks — no onboarding cost. Your team keeps control of the voice and the rules.