Omnichannel Comms:Email, Phone, Forms, more.
Inaza’s omnichannel solution integrates seamlessly with every communication channel from email and phone, to chatbots and website forms. Automate workflows, streamline interactions, and stay ahead of the entire claim lifecycle.
Every Comms Channel Under One Unified Platform
Inaza connects effortlessly to all your communication channels, ensuring no detail is missed:
Automate inbox management by categorizing emails, identifying FNOL, and flagging underwriting, claims, and customer service tasks.
Phone
Capture, transcribe, analyze, and action phone calls, extracting actionable insights in real-time.
Website Forms
Build your own form; routing data to the proper workflows instantly for underwriting or claims.
Chatbots
Enable instant, intelligent interactions with policyholders via AI-powered chat capabilities.
AI Voice Agent
Our vision models can see what is new or pre-existing damage for quick assessment.
Damage Analysis
Our vision models can see what is new or pre-existing damage for quick assessment.
Claimant Updates
Don’t fall behind on mandatory claimant communications. We can take that off your hands.
BI Reports
We scan all reports, emails and phones to highlight probable BI claims quickly.
Manual Comms Handling must become a thing of the past
60%
Of customers expect real-time responses from insurances providers.
65%
Of consumers have cut ties with a brand over a single poor service experience.
100 Emails/day
On average are received by individual underwriters.
75%
Of customers who attempted to purchase insurance online reported problems
70%
Of customers prefer phone calls for purchasing policies or resolving issues.
Why Insurers Choose Inaza's Data Intake Solution
Insurers trust Inaza to simplify complex communication workflows and deliver measurable results:
Attorney Demands
Never miss an attorney demand or deadline again. Automate the capture and review of attorney demands, ensuring compliance and accelerating responses to reduce delays and risks.
Full Claim Cycle Visibility
By connecting to every channel, Inaza ensures seamless tracking from underwriting to claim resolution, delivering unmatched efficiency and visibility across the entire lifecycle.
Automated Call Center
By combining our Email and AI Voice solutions, Inaza now offers a fully automated call center service that maximizes efficiency and customer service and massively reduce expense ratio.
Email Triage
Eliminate manual sorting, speed up response times, and ensure no critical emails are missed—boost efficiency while reducing cost.
Automated Data Collection
Suffering from missing or bad data? Inaza will automate outreach to customers and brokers to request correct information.
Data to Action
Turn your data into actionable insights with Inaza’s centralized data warehouse. Analyze every claim, trend, and decision to optimize processes, improve outcomes, and make smarter, data-driven decisions.
AI Voice Agent
Say Goodbye to call Centers:
Inaza’s AI Voice Agent
Perfect claims calls everytime with Inaza's revolutionary AI claims intake Voice Agent.
Automate application intake, data validation, and risk assessment to onboard customers faster and more accurately. Inaza ensures no premium leakage from incomplete data or misapplied discounts, giving you a competitive edge in a demanding market.
No Missed Information
Our Voice Agent collects all necessary data, ensuring no critical details are overlooked.
Consistent Questions, Every Time:
Standardized scripts tailored for claims intake eliminate variability in customer interactions.
built in Fraud
detection
AI analyzes call data in real time to flag red flags and inconsistencies, improving fraud prevention.
Intelligent Escalation
Automatically identify and route high-priority cases for immediate attention.
Seamless Integrations
Zero-lift integrations with your existing tools and data sources. Maximize the AI's potential using your knowledge bases, APIs, and workflows
What customers are saying
I've been using TaskNexus for the past six months, and it has completely transformed the way my team and I manage our projects. The intuitive interface makes it easy to organize tasks and set priorities.
Lassy Chester
Art Director
The collaborative workspaces are a game-changer, allowing us to seamlessly assign tasks and share files. Real-time progress tracking and detailed analytics have helped us stay on top of our deadlines and optimize our workflow.
Sarah Jonson
Head of Partnership
The customizable workflows and integrated calendar have helped me stay organized and never miss a deadline.
Nicolas Kent
Front-end developer