AI chatbots and voice agents for insurance.
Answer policyholders on phone, web, SMS and email — 24/7 and bilingual. Inaza agents take first notice of loss, answer policy questions, and create the claim or task in your systems automatically.
- Channels
- Voice · Web · SMS
- Availability
- 24/7
- Languages
- EN · ES
First contact is where service breaks down.
Calls come after hours, FNOL waits in a queue, and every channel is a separate inbox — so policyholders wait and work piles up.
- After-hours gaps
Losses and questions arrive at all hours, but live staffing stops at close of business.
- Slow FNOL
First notice sits in a voicemail or inbox until someone is free to open the file by hand.
- Channel sprawl
Phone, web, SMS and email are handled separately, so context is lost between them.
- Language barriers
Bilingual policyholders get a worse experience when no agent speaks their language.
Conversation to record, on the same three moves.
A guided conversation captures what’s needed, the agent acts in your systems, and every exchange becomes structured data — not a transcript to re-read.
- 01 · Ingest
Answer on every channel
Voice phone agents, an embeddable web chat, SMS and email — Inaza picks up instantly, 24/7, in English and Spanish.
- 02 · Automate
Guided flows that take action
Structured conversation flows gather the right details, look up policies, and create the claim or task in your backend — then confirm by email or SMS, with handoff to a human when needed.
- 03 · Explore
Every conversation, structured
Captured fields, files and photos land in one queryable warehouse — so conversations turn into reportable data, not dead transcripts.
Launch a working agent in days, not quarters.
Start from a proven FNOL or service flow, point it at your policies and systems, and go live — your team edits the script and the rules.
- 01Pick a flow
- 02Connect your systems
- 03Tune tone & rules
- 04Go live
A full service layer, automated.
01
Voice phone agents
Natural, bilingual phone agents that handle FNOL and service calls and create records as they go.
02
Embeddable web chat
A web widget for claims intake, policy questions and document collection — multimodal, with file and photo upload.
03
FNOL to claim file
First notice captured and turned into a real claim in your backend, with an ID delivered back to the caller.
04
Policy & coverage lookup
Agents search policies, check eligibility and answer coverage questions grounded in your data.
05
Escalation & handoff
Anything out of scope routes to a human with full context — the conversation never starts over.
06
Omni-channel & bilingual
Phone, web, SMS and email on one layer, in English and Spanish, around the clock.
Service that answers, every time.
- 0/7
Always-on first response
- 0%
Of conversations captured as data
- 0
Languages, EN & ES
- 0wk
To a working agent in production
- Creates real records, not just transcripts
- Human handoff with full context
- Region pinning US · EU
AI chatbots and voice agents, answered.
What can an insurance chatbot actually do?+
Inaza agents take FNOL over phone, web chat, SMS and email, answer policy and coverage questions, and hand off to a human with full context. They create a real record in your systems — not just a transcript.
Do the voice agents work on the phone?+
Yes. Voice phone agents handle inbound calls 24/7, in English and Spanish, and capture 100% of the conversation as structured data.
Does a chat FNOL become a real claim file?+
It does. The conversation is parsed into a claim file with coverage, loss details and severity attached, ready for an adjuster — that is the difference from a bot that only takes a message.
When does it hand off to a person?+
On the conditions you define, and always with the full thread and record attached so the customer never repeats themselves.
How long does it take to deploy?+
About four weeks to a working agent in production: pick a flow, connect your systems, tune tone and rules, go live.
Put an agent on the phones this month.
Structured PoC in 4 weeks — live against your own policies and systems. Your team owns the script and the rules.