Inaza Blog

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AI customer support insurance

Goodbye Call-Backs: Instant Answers with AI Voice and Chat

Eliminate call-backs via real-time data access, authentication, and next-best-action prompts.

AI self-service insurance

Policy Changes Without the Wait: Self-Service via AI Voice

Endorsements, address changes, ID cards - handled instantly by voice with audit trails.

insurance accessibility

Accessibility in AI Customer Service (WCAG for Voice/Chat)

Practical ways to meet accessibility standards in conversational AI.

insurance audit

Data You Can Defend: Recording Every Interaction for Audit

Comprehensive logs and transcripts improve auditability, training, and disputes.

AI contact center insurance

“Press 0 for Human” Done Right: Smart Escalation Design

When to escalate, how to pass context, and measuring FCR post-handoff.

insurance data accuracy

Policy Data Accuracy Across Channels

Normalize inputs from email, portals, PDFs, and APIs into one truth.

insurance fraud detection

Voice Biometrics and Fraud Flags in Customer Calls

Detect high-risk signals, authenticate, route to special handling, and document outcomes.

insurance partner automation

Orchestrating Partner Communications Automatically

Automate certificates, endorsements, and notices to partners with SLAs.

bordereau automation

Bordereau Ingestion That Actually Works

Parse, validate, reconcile, and push to downstream ledgers with full QA.

insurance operations automation

Proof of Insurance & Verification Workflows

Automate issuance and verification across partners with immutable logs.

insurance email workflows

Customer Emails as Policy Events

Treat emails as events that trigger endorsements, cancellations, and verifications.

insurance compliance AI

Compliance-Safe AI Calls: Disclosures, Notes, and Auditability

The compliance toolkit: scripted disclosures, secure storage, searchable transcripts, explainability.

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