Inaza Blog

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human in the loop insurance

Human - in-the-Loop for Sensitive Conversations

When human sensitivity beats automation and how to route seamlessly.

policy issuance automation

Faster Issuance with Zero Re-Keying

Eliminate swivel-chair tasks by integrating intake, extraction, and generation.

AI voice cost insurance

Cost Modeling: AI Voice Agents vs Outsourced Call Centers

Side-by-side cost, SLA, error rate, staffing, and scalability comparison.

explainable AI insurance

Explainable Automation: Why Auditability Wins

Show regulators and partners exactly how decisions were made.

insurance verification automation

Automating Proof-of-Prior and Eligibility Checks

Plug data sources to validate PoP and eligibility before bind or renewal.

FNOL script

The FNOL Script That Actually Works (and Why)

Build a compliant script that captures everything once - with attachments follow-ups by email.

post-bind insurance

Post-Bind Operations: Don’t Let Momentum Die

Keep data flowing after bind: docs, payments, comms, and endorsements.

proof of prior insurance

AI Voice for Proof of Prior and Eligibility Questions

Instantly validate proof-of-prior and eligibility, then trigger next steps via email.

AI voice quality

Voice Quality that Converts: Latency, Intents, and Interruptions

Engineering great calls: low latency, barge-in, repair strategies, and confirmations.

shared inbox insurance

One Inbox to Rule Them All: Shared Mailboxes with AI

Shared, AI-sorted mailboxes feed structured workflows and analytics.

insurance email automation

Email-Driven Operations: Turning Unstructured Requests into Actions

Convert emails into structured tasks for endorsements, cancellations, and proofs.

insurance data security

Security & Privacy in AI Customer Conversations

Authentication, redaction, PII handling, and least-privilege access by design.

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